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Preventive Measures


1. RESERVATIONS AND CANCELLATIONS

· Flexible cancellation policy: in case of booking cancellation due to Coronavirus, there will be no charge, provided that Areias do Seixo is informed up to 48 hours before the check-in date. Valid reasons: flight cancellation/not allowed to travel, infected people, or people in mandatory isolation

When booking:

· We request the filling of the entire guest profile to facilitate the check-in process and the stay

· We ask how the guest would like to be contacted by Areias do Seixo’s reception during the stay, focusing on electronic and/or personal telephone through written messages, as well if the guest would like to have daily housekeeping service

· We will privilege the allocation of guests in Hotel bedrooms which can be directly accessed from the outside (out of the 15, only 3 bedrooms do not have this option). Furthermore, when possible, we will accommodate the guest in Hotel Bedrooms and Villas that were not occupied in the last 24 hours

· Should you need to carry out a test for Covid-19, our team is available to take care of all the details

· Portugal’s National Tourism Authority, in partnership with RNA Assistance Insurance, provides a travel insurance scheme for foreign tourists that covers Covid-19 related claims

2. ACCESS TO THE HOTEL

· Exclusive access to guests, for any service (visitors not allowed). Exceptionally, guests from Noah Surf House will also be allowed but only under reservation for the Restaurant and/or SPA

· The use of face mask is mandatory in the common areas (indoors). To avoid waste, guests are recommended to bring their own individual protection equipment (e.g. face mask)

· Areias do Seixo team is properly protected, using personal protective equipment

· At Areias do Seixo we breathe pure air! Instead of air conditioning, our acclimatization system uses geothermal energy, to heat and cool the floors, taking advantage of the Earth’s internal temperature. We also have fresh air fans available when the Atlantic Ocean’s Breeze is not enough to cool down the bedrooms

· Contacteless payments terminals are available and we encourage our guests to allow us to debit the payments directly on their credit cards

· Hand sanitizer available at hotel access and attendance points 

3. CLEANING AND DISINFECTION

· The frequency of cleaning and disinfection practices and measures throughout the day were increased, namely regarding materials and existing equipment in accommodation units and common spaces, with special focus on high contact points (switches, remote controls, handles, glasses, electronic devices, buttons, and magnetic cards)

· Use of disinfectant products with proven efficiency in the elimination of the virus

· Regular ventilation of all accommodation units and common spaces, taking advantage of our big doors and windows

· The handling and washing textiles procedures were enhanced. Sheets and towels are carefully placed in specific containers to reduce the likelihood of spreading viruses or bacteria

· Laundry service temporarily unavailable

· Guests may choose whether to request Room/Villa cleaning service during their stay, as well as turndown service (Hotel bedroom preparation for overnight stay)

4. FOOD AND DRINK SERVICES

· Restaurant for Areias do Seixo and Noah Surf House’s guests only (visitors not allowed)

· Reduced restaurant capacity to ensure safety distance, according to the National Health Authority measures

· We strongly advise our guests to book in advance

· Food & Beverage services can also be provided in the Hotel Bedrooms and Villas, on request

· Breakfast requires prior schedule choice (both for Hotel Bedrooms and Villas guests)

· Breakfast Buffet service is assisted by our team to assure the safety distance between guests

· Menus are adapted to the current dynamics of the service

· Kitchen and restaurant teams adapted their service to ensure all safety measures, and are protected with specific personal equipment

· HACCP (Hazard Analysis and Critical Control Point) Plan and Food Safety measures in place were reinforced

· Areas used by guests in their meals are cleaned and disinfected after each use

5. EXPERIENCES / ACTIVITIES

· Some group experiences and activities were reduced to a limited number of participants. Activities occurring outdoors and/or exclusively for couples and families, separately, are privileged

· Detailed and updated information can be accessed on our online concierge, before the stay, as well as on the black board, next to the reception

· We suggest that guests bring their yoga mat

· Bicycles disinfection is performed after each use

· All materials and equipment are disinfected before and after use, as well as the spaces where activities occur

6. SPA

· The SPA is only for people over 16 years old and is limited to 3 people at the same time, subject to availability

· Guests must come prepared for their treatment/ massage (with bathrobe and slippers available in the bedroom)

· Therapists are protected with face mask and washable smock

· Disinfection and cleaning of the massage room after each use

· Sauna and Steam bath temporarily unavailable

· Pedicure, manicure, aura and astral map reading temporarily unavailable 

7. REMAINING SPACES AND SERVICES

· Transfer Areias do Seixo/Noah temporarily unavailable

· Cinema room temporarily unavailable

8. SUPPORT FOR COVID-19 SUSPECTED CASES

· Our entire team is able to support our guests in case of emergency or suspicion

· We have direct contact and specialized support with the local health authority - Cluster of Health Centres West South

9. AREIAS DO SEIXO TEAM

· All the teams are trained on the procedures in place

· Uniform must be changed daily at the workplace

· Employees have personal protective equipment for mandatory use

· Staff Only areas are cleaned and disinfected regularly and the number of people allowed in each area was reduced

· It is privileged to carry out shifts and the establishment of teams always with the same group of employees

· Staff is encouraged to acquire baskets with products from our organic garden, for healthy eating and immune system reinforcement

10. SUPPLIERS AND EXTERNAL SERVICES

· Suppliers with "Clean & Safe" label are preferred

· Suppliers have a prevention and contingency plan

· Safety procedures in the delivery of goods are in place

· All non-essential external services are temporarily suspended

11. EVENTS

· Tailor-made measures, consistent with the measures mentioned above, respecting each event’s profile and the evolution of the pandemic


House Protocol (pdf)